We are proud to stand behind our products at Tree Watches. Therefore we take a common sense approach when it comes to customer service; treat people how we want to be treated. It's important to us that you should be happy that you shopped with us. We will do what is right and fair if any problems should arise.
Our policy lasts for 30 days. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting us first.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in it's original condition, is damaged or has missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.
Please note: customised or engraved watches cannot be returned unless they are faulty or damaged on receipt.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item . We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If there are still issues with not receiving your refund please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to: email@example.com
We will provide the return details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance to guarantee your product has been received.